All Courses

Administrative Skills × Workplace Essentials × Supervisors And Managers ×

Understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization.

Administrative Skills

2 steps

Administrative Support

Learn the core skills to utilize resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. Applying these concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Administrative Skills

2 steps

Archiving and Records Management

Learn how to classify records, define and maintain different systems, and develop a keen understanding of the importance of records management. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity.

Administrative Skills

2 steps

Appreciative Inquiry

Learn the shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business.

Workplace Essentials

2 steps

Basic Bookkeeping

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie.

Administrative Skills

2 steps

Business Writing

Learn the basic writing concepts (such as spelling, grammar, and punctuation) and an overview of the most common business documents. These basic skills will provide that extra benefit in the business world that a lot of people are losing.

Administrative Skills

2 steps

Collaborative Business Writing

Learn the knowledge and skills to collaborate with others and create that important document. Understand the types of collaboration, and ways to improve them through certain tools and processes.

Administrative Skills

2 steps

Customer Service

Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Workplace Essentials

2 steps

Leadership and Influence

Once you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead.

Supervisors And Managers

2 steps

Teamwork and Team Building

Explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Understand what makes up a team and what factors into being a successful team and team member.

Workplace Essentials

2 steps

Coaching and Mentoring

How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Supervisors And Managers

2 steps

Virtual Team Building And Management

With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building And Management will give participants the knowledge to work with these challenges and succeed in a growing global workforce.

Supervisors And Managers

2 steps

Lean Process and Six Sigma

Lean Process And Six Sigma workshop will provide an overview of the Six Sigma methodology and some of the tools required to deploy Six Sigma in your own organizations.

Supervisors And Managers

2 steps

Project Management 6th Edition

The Project Management workshop will give participants an overview of the entire project management process, as well as key project management tools that they can use every day.

Supervisors And Managers

2 steps

Social Media In The Workplace

Understanding Social Media is about communicating the right way. Social media channels are becoming the main form of communication and this workshop will realize how Social media and the Workplace can work together.

Administrative Skills

2 steps

Employee Motivation

Learn several types of tools to become a great motivator, including goal setting and influencing skills. Learn popular motivational models and how to bring them together to create a custom program.

Supervisors And Managers

2 steps

Manager Management

To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.

Supervisors And Managers

2 steps

Performance Management

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste.

Supervisors And Managers

2 steps

Supervising Others

Become more efficient and proficient, with information on delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline.

Supervisors And Managers

2 steps

Business Acumen

Business acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase financial literacy and improve business sense.

Workplace Essentials

2 steps

Budgets And Financial Reports

This course will give you a solid foundation in finance. We"ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.

Supervisors And Managers

2 steps

Executive and Personal Assistants

Learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide participants with the necessary tools.

Administrative Skills

2 steps

Meeting Management

Learn the basic tools you need to initiate and manage successful meetings. Learn planning and leading techniques that will give you the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression.

Administrative Skills

2 steps

Organizational Skills

Learn how to encounter improved productivity, better management, and an overall increase in professional growth. Stop looking for those important items, and start knowing where they are by getting organized.

Administrative Skills

2 steps

Supply Chain Management

Understand how Supply Chain Management can improve and help almost any type of business. Learn how to be on target to lower costs, improving efficiency, and increase customer satisfaction.

Administrative Skills

2 steps

Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives.

Workplace Essentials

2 steps

Customer Support

With our “Non-Telephone Customer Support” workshop, participants will discover the new opportunities in
customer support services via the internet, but also how to use these opportunities
to their advantage.

Workplace Essentials

2 steps

Accountability in the Workplace

This course will provide you with informative
tools and practical strategies that can be used to help empower the team to
work towards achieving the benefits of accountability.

Administrative Skills

2 steps

Conducting Annual Employee Reviews

By determining the categories for an annual
review and understanding how it affects employee compensation, an overall
increase in performance should be seen throughout your organization.

Supervisors And Managers

2 steps

Developing New Managers

Understand the value of investing in employees
and developing management. By focusing on development opportunities, your
participants will establish a culture that retains top talent and improves
succession planning.

Supervisors And Managers

2 steps

Civility In The Workplace

To address the growing problem of incivility in
the work setting, this workshop introduces the concept of civility, its
importance to a company, as well as its typical causes and effects.

Workplace Essentials

2 steps

Team Building Through Chemistry

Teams are unavoidable in any business. The key to successful team building is addressing the importance of chemistry between team members.

Supervisors And Managers

2 steps

Business Etiquette

This course examines the basics, most
importantly to be considerate of others, dress/appearance, the workplace versus
social situations, business meetings, proper introductions and 'the handshake',
conversation skills/small talk, cultural differences affecting international
business opportunities, dealing with interruptions, and proper business email
and telephone etiquette.

Workplace Essentials

2 steps

Facilitation Skills

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process.

Supervisors And Managers

2 steps

Knowledge Management

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment.

Supervisors And Managers

2 steps

Middle Manager

Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them.

Supervisors And Managers

2 steps

Office Politics for Managers

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment.

Supervisors And Managers

2 steps

Self-Leadership

As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others.

Supervisors And Managers

2 steps

Networking - Outside the Company

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”.

Workplace Essentials

2 steps

Business Ethics Skills

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization.

Workplace Essentials

2 steps

Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.

Workplace Essentials

2 steps

The Power of Networking - Within the Company

Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that.

Workplace Essentials

2 steps

Respect in the Workplace

A respectful work environment is essential to the overall success of your team, as well as contribution to a stronger work reputation

Workplace Essentials

2 steps

Safety In The Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations.

Workplace Essentials

2 steps

Cyber Security

Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success.

Workplace Essentials

2 steps

Delivering Constructive Criticism

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task

Workplace Essentials

2 steps

Developing Corporate Behavior

With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics

Workplace Essentials

2 steps

Handling a Challenging Customer

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need.

Workplace Essentials

2 steps

Risk Assessment and Management

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm.

Workplace Essentials

2 steps

Team Building For Managers

Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life

Workplace Essentials

2 steps

Responsibility in the Workplace

One of the most
critical traits to look for in an employee is responsibility. Responsible employees drive the
success of an organization, whether for profit or not for profit.
This workshop will introduce to you the ideas of responsibility and the traits that define a
responsible employee.

Workplace Essentials

2 steps

INDUSTRIES

APPLICATIONS

SERVICES

All Courses