All Courses

Administrative Skills × Workplace Essentials × Personal Development ×

Understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization.

Administrative Skills

2 steps

Administrative Support

Learn the core skills to utilize resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. Applying these concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Administrative Skills

2 steps

Archiving and Records Management

Learn how to classify records, define and maintain different systems, and develop a keen understanding of the importance of records management. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity.

Administrative Skills

2 steps

Appreciative Inquiry

Learn the shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business.

Workplace Essentials

2 steps

Basic Bookkeeping

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie.

Administrative Skills

2 steps

Business Writing

Learn the basic writing concepts (such as spelling, grammar, and punctuation) and an overview of the most common business documents. These basic skills will provide that extra benefit in the business world that a lot of people are losing.

Administrative Skills

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Collaborative Business Writing

Learn the knowledge and skills to collaborate with others and create that important document. Understand the types of collaboration, and ways to improve them through certain tools and processes.

Administrative Skills

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Customer Service

Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Workplace Essentials

2 steps

Critical Thinking

Be a more rational and disciplined thinker. Learn the skills to evaluate, identify, and distinguish between relevant and irrelevant information to get an incredible boost in performance.

Personal Development

2 steps

Teamwork and Team Building

Explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Understand what makes up a team and what factors into being a successful team and team member.

Workplace Essentials

2 steps

Social Media In The Workplace

Understanding Social Media is about communicating the right way. Social media channels are becoming the main form of communication and this workshop will realize how Social media and the Workplace can work together.

Administrative Skills

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Emotional Intelligence

Gain a better understanding of self-management and self-awareness which will give you a better insight and control over your actions and emotions.

Personal Development

2 steps

Business Acumen

Business acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase financial literacy and improve business sense.

Workplace Essentials

2 steps

Executive and Personal Assistants

Learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide participants with the necessary tools.

Administrative Skills

2 steps

Meeting Management

Learn the basic tools you need to initiate and manage successful meetings. Learn planning and leading techniques that will give you the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression.

Administrative Skills

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Organizational Skills

Learn how to encounter improved productivity, better management, and an overall increase in professional growth. Stop looking for those important items, and start knowing where they are by getting organized.

Administrative Skills

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Supply Chain Management

Understand how Supply Chain Management can improve and help almost any type of business. Learn how to be on target to lower costs, improving efficiency, and increase customer satisfaction.

Administrative Skills

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Being A Likeable Boss

Being likeable and a figure of authority is where many challenging conflicts can arise. Recognize these possible areas of conflict and develop the skills and knowledge to overcome them.

Personal Development

2 steps

Job Search Skills

Searching for a job can be intimidating. Identifying the purpose for working and the assessment of skills can help determine the types of jobs you should apply for.

Personal Development

2 steps

Public Speaking

Learn the basic public speaking skills, including in-depth information on developing an engaging program and delivering presentations with power.

Personal Development

2 steps

Life Coaching Essentials

Discover the meaning of life coaching and how life coaching services can be utilized to improve a person’s professional and personal life to achieve their goals.

Personal Development

2 steps

Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives.

Workplace Essentials

2 steps

Customer Support

With our “Non-Telephone Customer Support” workshop, participants will discover the new opportunities in
customer support services via the internet, but also how to use these opportunities
to their advantage.

Workplace Essentials

2 steps

Adult Learner: Mental Skills

Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well

Personal Development

2 steps

Adult Learner: Physical Skills

Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well.

Personal Development

2 steps

Anger Management Skills

Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger.

Personal Development

2 steps

Attention Management Skills

A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes

Personal Development

2 steps

Goal Setting and Getting Things Done

Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur.

Personal Development

2 steps

Managing Personal Finances

There are millions of American citizens struggling with debt. A lot of debt can be alleviated if you have the right tools

Personal Development

2 steps

Increasing Self Awareness

Self awareness is an important part of everyday life. It transfers over to your personal, social, physical and work life

Personal Development

2 steps

Improving Mindfulness

Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking...

Personal Development

2 steps

Increasing Your Happiness

Increasing ones happiness can be done through the power of positive thinking. That is one skill that this work shop will touch on to teach your participants how to be happier.

Personal Development

2 steps

Managing Workplace Anxiety

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career.

Personal Development

2 steps

Personal Productivity

Most people find that they wish they had more time in a day. This workshop will show participants how to organize their lives and find those hidden moments

Personal Development

2 steps

Seeing and Taking Initiative

Taking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our own self-esteem

Personal Development

2 steps

Social Intelligence

Social Intelligence is about understanding your environment and having a positive influence. Your participants will become more confident in their social situations by learning how to express and interrupt social cues.

Personal Development

2 steps

Social Learning

Social Learning is an effective way to train your employees through modeling positive behaviors.

Personal Development

2 steps

Stress Management

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress

Personal Development

2 steps

Work-Life Balance

Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully.

Personal Development

2 steps

Accountability in the Workplace

This course will provide you with informative
tools and practical strategies that can be used to help empower the team to
work towards achieving the benefits of accountability.

Administrative Skills

2 steps

Civility In The Workplace

To address the growing problem of incivility in
the work setting, this workshop introduces the concept of civility, its
importance to a company, as well as its typical causes and effects.

Workplace Essentials

2 steps

Business Etiquette

This course examines the basics, most
importantly to be considerate of others, dress/appearance, the workplace versus
social situations, business meetings, proper introductions and 'the handshake',
conversation skills/small talk, cultural differences affecting international
business opportunities, dealing with interruptions, and proper business email
and telephone etiquette.

Workplace Essentials

2 steps

Networking - Outside the Company

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”.

Workplace Essentials

2 steps

Business Ethics Skills

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization.

Workplace Essentials

2 steps

Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.

Workplace Essentials

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The Power of Networking - Within the Company

Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that.

Workplace Essentials

2 steps

Respect in the Workplace

A respectful work environment is essential to the overall success of your team, as well as contribution to a stronger work reputation

Workplace Essentials

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Safety In The Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations.

Workplace Essentials

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Cyber Security

Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success.

Workplace Essentials

2 steps

Delivering Constructive Criticism

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task

Workplace Essentials

2 steps

Developing Corporate Behavior

With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics

Workplace Essentials

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Handling a Challenging Customer

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need.

Workplace Essentials

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Risk Assessment and Management

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm.

Workplace Essentials

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Team Building For Managers

Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life

Workplace Essentials

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Emotional Intelligence at Work

What does the phrase “emotional intelligence in the workplace” encompass? There are five main areas of focus that are included in most studies:

Personal Development

2 steps

Trust Building and Resiliency

Ensuring that relationships are built on trust is important for every organization. Trust is not just something you say, it’s something you do and build

Personal Development

2 steps

Responsibility in the Workplace

One of the most
critical traits to look for in an employee is responsibility. Responsible employees drive the
success of an organization, whether for profit or not for profit.
This workshop will introduce to you the ideas of responsibility and the traits that define a
responsible employee.

Workplace Essentials

2 steps

Creativity: Thinking Outside the Box Workshop

Creativity allows individuals to view every aspect on earth, explore new
paths, and find new discoveries that help to advance our consistently thriving
world of business. Without creativity, we would only see what is visible to the
eye. To evolve as a business, it is critical to look beyond what is visible and
consider new ideas.

Personal Development

2 steps

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