All Courses

Workplace Essentials × Sales And Marketing × Human Resources ×

Appreciative Inquiry

Learn the shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business.

Workplace Essentials

2 steps

Customer Service

Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Workplace Essentials

2 steps

Human Resource Management

Learn the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination.

Human Resources

2 steps

Train-The-Trainer

Learn to deliver engaging and compelling workshops.Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you always want to be prepared.

Human Resources

2 steps

Telephone Etiquette

Learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole.

Sales And Marketing

2 steps

Social Media Marketing

Discover the specifics of how to effectively use social media marketing. By utilizing different social media platforms to reach current and potential customers, your marketing will only see success.

Sales And Marketing

2 steps

High Performance Teams - Remote Workforce

Understand how important it is to develop a core set of high performance skills, while working remotely. By knowing and managing the way people interact in a remote environment, you will be setting up your high performance teams to accomplish any task.

Sales And Marketing

2 steps

Teamwork and Team Building

Explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Understand what makes up a team and what factors into being a successful team and team member.

Workplace Essentials

2 steps

Creating a Great Webinar

Develop the skills needed to promote, host, or facilitate a great Webinar for your company. Sharing your passion and knowledge with a Webinar is the best way to reach many with the power of one.

Sales And Marketing

2 steps

Event Planning

Explore ways to work with vendors, security, technicians, and wait staff to pull off a successful event including business conferences, awards ceremonies, charity events, etc.

Sales And Marketing

2 steps

Health and Wellness at Work

Create a “Culture of Wellness” within your organization. Health and Wellness is the responsibility of everyone in an organization so take the positive step and create a program within your organization.

Human Resources

2 steps

Internet Marketing Fundamentals

Content is the king of Internet marketing, and you will need to know how to utilize your great content. If you want your business to grow then you need to understand Internet Marketing Fundamentals.

Sales And Marketing

2 steps

Business Acumen

Business acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase financial literacy and improve business sense.

Workplace Essentials

2 steps

Crisis Management

Understand that a crisis can occur any time and develop those skills needed for certain negative events. Learn how to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Human Resources

2 steps

Marketing Basics

Marketing has changed a lot recently and having a new perspective will give participants the needed information to assist them in their marketing decisions.

Sales And Marketing

2 steps

Employee Recruitment

Hiring a new employee is one of the largest investments you make in any business. Learn how to interview and recruit the right employee for you with a great employee recruitment program!

Human Resources

2 steps

In Person Sales

Discover the specifics of what it means to become an effective salesperson, and steps to success. Learn how to connect with customers and move them through the sales process.

Sales And Marketing

2 steps

Body Language Basics

Learn a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen.

Sales And Marketing

2 steps

Presentation Skills

Learn a strong set of skills that will complement your current presentation skill set. Create a compelling program, using various types of visual aids, and engaging the audience.

Sales And Marketing

2 steps

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills

Sales And Marketing

2 steps

Coaching Sales People

Coaching is not just for athletes.Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company.

Sales And Marketing

2 steps

Contact Center Training

A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training.

Sales And Marketing

2 steps

Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives.

Workplace Essentials

2 steps

Employee Termination Processes

Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company.

Human Resources

2 steps

Developing a Lunch and Learn

Crating a Lunch and Learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service.

Human Resources

2 steps

Diversity and Inclusion

Experiencing diversity is a part of living in a civilized society. Difference does not equal a right way and a wrong way, it is variety that can lead to a common goal.

Human Resources

2 steps

Employee Onboarding

Employee Onboarding is an important and vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board cost a lot of money and are major investments.

Human Resources

2 steps

Contract Management

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships

Human Resources

2 steps

Generation Gaps

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.

Human Resources

2 steps

Hiring Strategies

Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture.

Human Resources

2 steps

Managing Workplace Harassment

Workplace harassment. A growing problem in America. Oh, you may say, “not in my office,” or “not our team,” but workplace harassment is an increasing issue in the organizations today.

Human Resources

2 steps

Measuring Results From Training

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training.

Human Resources

2 steps

Millennial Onboarding

Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company.

Human Resources

2 steps

Office Health and Safety

Productivity of a company begins with the health of its employees. While it is not always possible to eliminate sickness, with the proper tools, reducing the illness and its effects can be within your reach.

Human Resources

2 steps

Universal Safety Practices

The importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working.

Human Resources

2 steps

Customer Support

With our “Non-Telephone Customer Support” workshop, participants will discover the new opportunities in
customer support services via the internet, but also how to use these opportunities
to their advantage.

Workplace Essentials

2 steps

Talent Management

Talent Management is an investment. Every company wants to have the best and brightest employees, and with Talent Management that can be achieved.

Human Resources

2 steps

Workplace Diversity

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. . Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.

Human Resources

2 steps

Workplace Harassment

Harassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability.

Human Resources

2 steps

Workplace Violence

Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity.

Human Resources

2 steps

Business Succession Planning

Whether it is preparing someone to take over a
position of leadership in a corporation, or the sole proprietor of a small
business Business Succession Planning will teach you the difference
between succession planning and mere replacement planning.

Human Resources

2 steps

High Performance Teams - Non-remote Workers

High Performance Teams (Non-remote Workers) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals.

Sales And Marketing

2 steps

Employee Recognition

Recognizing employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards.

Sales And Marketing

2 steps

Media And Public Relations

In this workshop, your participants will get knowledge they need to manage effectively their image and value by forming solid networks through strategic communication planning.

Sales And Marketing

2 steps

Motivating Your Sales Team

Everyone can always use some inspiration and motivation. This workshop will help your participant’s target the unique ways each team member is motivated.

Sales And Marketing

2 steps

Overcoming Sales Objections

Experiencing a sales objection can be a disheartening event. Through this course your participants will learn how to eliminate the objection and push through to get that sale.

Sales And Marketing

2 steps

Proposal Writing

A good proposal doesn't just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice

Sales And Marketing

2 steps

Servant Leadership

Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses

Sales And Marketing

2 steps

Multi-Level Marketing

Multi-level marketing, also known as MLM, is a business marketing strategy that many companies use in order to encourage current agents to perform while at the same time growing the team by recruiting and training new agents

Sales And Marketing

2 steps

Prospecting and Lead Generation

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result.

Sales And Marketing

2 steps

Sales Fundamentals

Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex

Sales And Marketing

2 steps

Top 10 Sales Secrets

No one is born a sales person. No one has a special gift that makes customers buy products/services.

Sales And Marketing

2 steps

Trade Show Staff Training

Deciding to attend a trade show is a large investment for any company. Preparation is essential: It’s better not to go to a trade show than to go unprepared.

Sales And Marketing

2 steps

Civility In The Workplace

To address the growing problem of incivility in
the work setting, this workshop introduces the concept of civility, its
importance to a company, as well as its typical causes and effects.

Workplace Essentials

2 steps

Business Etiquette

This course examines the basics, most
importantly to be considerate of others, dress/appearance, the workplace versus
social situations, business meetings, proper introductions and 'the handshake',
conversation skills/small talk, cultural differences affecting international
business opportunities, dealing with interruptions, and proper business email
and telephone etiquette.

Workplace Essentials

2 steps

Networking - Outside the Company

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”.

Workplace Essentials

2 steps

Business Ethics Skills

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization.

Workplace Essentials

2 steps

Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.

Workplace Essentials

2 steps

The Power of Networking - Within the Company

Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that.

Workplace Essentials

2 steps

Respect in the Workplace

A respectful work environment is essential to the overall success of your team, as well as contribution to a stronger work reputation

Workplace Essentials

2 steps

Safety In The Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations.

Workplace Essentials

2 steps

Cyber Security

Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success.

Workplace Essentials

2 steps

Delivering Constructive Criticism

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task

Workplace Essentials

2 steps

Developing Corporate Behavior

With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics

Workplace Essentials

2 steps

Handling a Challenging Customer

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need.

Workplace Essentials

2 steps

Risk Assessment and Management

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm.

Workplace Essentials

2 steps

Team Building For Managers

Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life

Workplace Essentials

2 steps

Sensitivity Training

Sensitivity training or diversity training, there are many names for the same goal: creating a more inclusive workplace that capitalizes on the differences in everyone.

Human Resources

2 steps

Unconscious Bias

There are two
categories of bias in studies today:
conscious or explicit biases and unconscious or implicit biases. Unconscious bias is usually thought of as
social stereotypes that typically focus on others that are not from the same
conscious area.

Human Resources

2 steps

Responsibility in the Workplace

One of the most
critical traits to look for in an employee is responsibility. Responsible employees drive the
success of an organization, whether for profit or not for profit.
This workshop will introduce to you the ideas of responsibility and the traits that define a
responsible employee.

Workplace Essentials

2 steps

INDUSTRIES

APPLICATIONS

SERVICES

All Courses